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Shipping & Refunds Policy

SUMMARY

This Refund Policy ("Policy") applies to the following purchases: theeminentwoman.au, suzannagraczer.com, wellnesswoman.health, theelegancecircle.au, chloana3dgraphics.com and any other sites for Suzanna Graczer International Pty Ltd.

01. General

  • We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

  • Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

02. Australian Consumer Law

  • Under the Australian Consumer Law:

    • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled

      • to cancel your service contract with us; and

      • to a refund for the unused portion, or to compensation for its reduced value.

    • You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

  • We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

  • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

  • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

  • Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission .

  • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law ) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

  • If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law ) then you may still be entitled to have the goods repaired or replaced.

03. Cancellation And Change Of Mind

  • We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

04. One Off 1:1 Coaching Sessions Booking Fees / Deposits

  • $250.00 deposit is required to book all sessions with SG International.

  • The amount paid in your booking fee will be deducted from the total of the nominated coaching session.

  • All session fees are to be paid in full 48hrs prior to the scheduled appointment date.

  • All booking fees are STRICTLY non - refundable.

  • Cancellations made less than 24hrs before your appointment or no shows will occur an additional charge of 100% of the balance of your session total.

  • If you are more than 15 minutes late to your appointment without communication, it will be cancelled and incur an additional charge of 100% of the balance of your session total.

  • (We understand that at times unforeseen circumstances may get in the way of an appointment. However, please understand that a cancelled appointment not only affects you, it also affects the Coach and other clients. We have specifically set aside time for you, meaning we also miss an appointment that could have been available for another client.

  • 48 hours notice is required should you need to reschedule your coaching session appointment. If you cancel, reschedule or do not attend your appointment, we have the right to retain your deposit. Deposits are non-transferable to another client and only valid for 3 months from the time of your original booking.

  • If you cancel, reschedule or do not attend your appointment, we have the right to retain your initital deposit. Another deposit will be required to re-book a future coaching session)

  • Prices can be subject to change

05. Refunds Of Services & Products

  • SG International does not refund any Services & Products.

  • Once a deposit is paid, you are committing to your appointment and your chosen service.

06. Child Safety Policy / Guests

  • For any on site appointments or live events, we ask that you attend alone, unless previously granted permission in writing to bring along a guest.

  • Due to safety risk of children - we have a no Child Policy.

07. Products Damaged During Delivery

  • In the event that the product you ordered has been damaged during delivery:

    • Please contact us as soon as possible.

    • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

  • We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.

08. Exceptions

  • Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

    • You misused the said product in a way which caused the problem or failed to follow services aftercare strict instructions provided to you.

    • You knew or were made aware of the problem(s) with the product or service before you purchased it.

    • You asked for a service to be done in a certain manner, or you asked for alterations to a product or service, against our advice, or you were unclear about what you wanted.

    • Any other exceptions that apply under the Australian Consumer Law.

09. Shipping Costs For Returns

  • In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law , we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

  • If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

  • If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

  • In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

10. Response Time

  • All Orders are dispatched from the Gold Coast, Queensland via various Courier providers. If you have not received your shipping confirmation tracking details within 24hrs, we kindly ask you to contact us via [email protected]

  • All Orders placed Monday - Friday before 1pm AEST will be shipped that day. Orders placed after 1pm will be shipped the following business day. Orders placed on weekends and Public Holidays will be shipped the next business day. Please be aware in peak sale times, there may be a slight delay for dispatch.

  • Please allow anywhere between 3 to 10 business days for your Orders.

  • We ship Australia Wide and Internationally.

  • We aim to process any requests for repairs, replacements or refunds within 7 days of receipt.

11. How To Return Products

  • You can contact us at the end of this Policy to discuss a Return using the information.

  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

  • To be eligible for a refund, repair or replacement, you must provide proof of purchase.

  • You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

12. Contact Information

  • If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at [email protected]

  • This Shipping & Refunds Policy has been specifically drafted for, and provided to Suzanna Graczer International & associated entities.

  • Physical Address for Mail (No in-person visits)

    Address: Unit 2 / 5 McCormack Street, Arndell Park NSW 2148, Australia

  • Last updated: 01/01/2025

Shipping & Refunds Policy

SUMMARY

This Refund Policy ("Policy") applies to the following purchases: theeminentwoman.au, suzannagraczer.com, wellnesswoman.health, theelegancecircle.au, chloana3dgraphics.com and any other sites for Suzanna Graczer International Pty Ltd.

01. General

  • We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

  • Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

02. Australian Consumer Law

  • Under the Australian Consumer Law:

    • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled

      • to cancel your service contract with us; and

      • to a refund for the unused portion, or to compensation for its reduced value.

    • You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

  • We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

  • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

  • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

  • Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission .

  • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law ) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

  • If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law ) then you may still be entitled to have the goods repaired or replaced.

03. Cancellation And Change Of Mind

  • We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

04. One Off 1:1 Coaching Sessions Booking Fees / Deposits

  • $250.00 deposit is required to book all sessions with SG International.

  • The amount paid in your booking fee will be deducted from the total of the nominated coaching session.

  • All session fees are to be paid in full 48hrs prior to the scheduled appointment date.

  • All booking fees are STRICTLY non - refundable.

  • Cancellations made less than 24hrs before your appointment or no shows will occur an additional charge of 100% of the balance of your session total.

  • If you are more than 15 minutes late to your appointment without communication, it will be cancelled and incur an additional charge of 100% of the balance of your session total.

  • (We understand that at times unforeseen circumstances may get in the way of an appointment. However, please understand that a cancelled appointment not only affects you, it also affects the Coach and other clients. We have specifically set aside time for you, meaning we also miss an appointment that could have been available for another client.

  • 48 hours notice is required should you need to reschedule your coaching session appointment. If you cancel, reschedule or do not attend your appointment, we have the right to retain your deposit. Deposits are non-transferable to another client and only valid for 3 months from the time of your original booking.

  • If you cancel, reschedule or do not attend your appointment, we have the right to retain your initital deposit. Another deposit will be required to re-book a future coaching session)

  • Prices can be subject to change

05. Refunds Of Services & Products

  • SG International does not refund any Services & Products.

  • Once a deposit is paid, you are committing to your appointment and your chosen service.

06. Child Safety Policy / Guests

  • For any on site appointments or live events, we ask that you attend alone, unless previously granted permission in writing to bring along a guest.

  • Due to safety risk of children - we have a no Child Policy.

07. Products Damaged During Delivery

  • In the event that the product you ordered has been damaged during delivery:

    • Please contact us as soon as possible.

    • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

  • We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.

08. Exceptions

  • Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

    • You misused the said product in a way which caused the problem or failed to follow services aftercare strict instructions provided to you.

    • You knew or were made aware of the problem(s) with the product or service before you purchased it.

    • You asked for a service to be done in a certain manner, or you asked for alterations to a product or service, against our advice, or you were unclear about what you wanted.

    • Any other exceptions that apply under the Australian Consumer Law.

09. Shipping Costs For Returns

  • In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law , we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

  • If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

  • If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

  • In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

10. Response Time

  • All Orders are dispatched from the Gold Coast, Queensland via various Courier providers. If you have not received your shipping confirmation tracking details within 24hrs, we kindly ask you to contact us via [email protected]

  • All Orders placed Monday - Friday before 1pm AEST will be shipped that day. Orders placed after 1pm will be shipped the following business day. Orders placed on weekends and Public Holidays will be shipped the next business day. Please be aware in peak sale times, there may be a slight delay for dispatch.

  • Please allow anywhere between 3 to 10 business days for your Orders.

  • We ship Australia Wide and Internationally.

  • We aim to process any requests for repairs, replacements or refunds within 7 days of receipt.

11. How To Return Products

  • You can contact us at the end of this Policy to discuss a Return using the information.

  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

  • To be eligible for a refund, repair or replacement, you must provide proof of purchase.

  • You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

12. Contact Information

  • If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at [email protected]

  • This Shipping & Refunds Policy has been specifically drafted for, and provided to Suzanna Graczer International & associated entities.

  • Physical Address for Mail (No in-person visits)

    Address: Unit 2 / 5 McCormack Street, Arndell Park NSW 2148, Australia

  • Last updated: 01/01/2025

IMPORTANT: Earnings and Legal Disclaimers

This site is not part of, or endorsed by, Facebook, Google, Snapchat or any social media platform in any way. All product names, logos and brands are property of

Suzanna Graczer International Pty Ltd and their respective owners. All company, product and service names used in this website are for identification

purposes only. Use of these names, logos, brands does not imply endorsement. FACEBOOK is a trademark of FACEBOOK, Inc. YOUTUBE and

GOOGLE are trademarks of GOOGLE, LLC. SNAPCHAT is a trademark of SNAP.

Suzanna Graczer International Pty Ltd | Copyright © 2025 | Powered By The Eminent Woman Signature Model

IMPORTANT: Earnings and Legal Disclaimers

This site is not part of, or endorsed by, Facebook, Google, Snapchat or any social media platform in any way. All product names, logos and brands are property of Suzanna Graczer International Pty Ltd and their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, brands does not imply endorsement. FACEBOOK is a trademark of FACEBOOK, Inc. YOUTUBE and GOOGLE are trademarks of GOOGLE, LLC. SNAPCHAT is a trademark of SNAP.

Suzanna Graczer International Pty Ltd |

Copyright © 2025 |

Powered By The Eminent Woman Signature Model